How do I send my package back?
If you would like to return your product, you can print out a DHL return label here.Stick this on the outside of the package. The completed return form will be included in the package. Please complete the following steps:
1. In the package, please place a return note or a note with your order number
2. Glue or tape the DHL return label on the outside of your package
When creating the return label, your invoice number will be requested, which you will find on the return slip (next to the barcode). Please note that articles with engravings cannot be returned, as these are personalised especially for you and there is no right of withdrawal.
For a return from another European country, please contact customer support by e-mail at firstname.lastname@example.org. Important Notice: The return costs are 3,00 € for orders below a total value of 60,00 €. These will be deducted from the credit amount. For orders with an order value over 60,00 € there are no return costs.